What You Can Expect from Us
What You Can Expect from R&L Heating and Cooling
When you choose R&L Heating and Cooling in Madison Heights MI and Taylor MI, you choose a team that respects your time, home, and peace of mind. From the moment you call us to the final handshake, you’ll know exactly what to expect: friendly professionals, clear communication, and a job done right the first time.
Getting Help Is Simple and Stress-Free
When you contact R&L Heating and Cooling, you’ll connect with someone ready to help: no phone maze, no long hold times. Your call is handled promptly, your concerns are heard, and the right technician is scheduled to solve the issue efficiently.
You’ll receive timely appointment updates, a photo and bio of your technician, and a courtesy call or text when we are on the way, so you always know who’s coming and when.
Know the Price Before the Work Begins
Whether you need an AC repair, water heater service, or a furnace replacement, you deserve to feel confident about the investment you’re making in your home. That’s why we use StraightForward Pricing®. You’ll see the full cost of the work up front, no surprises, pressure, or guesswork.
Your price reflects everything that gives you peace of mind:
- A highly trained and background-checked technician at your door.
- A fully stocked truck, ready to fix most HVAC or Water Heater repairs in one visit.
- Quality parts and proven solutions that last.
- Our ongoing commitment to safety, training, and customer satisfaction.
Technicians Who Respect Your Home Like It’s Their Own
When your HVAC technician arrives at your home, you can expect a clean uniform, protective floor savers, and a courteous attitude. We treat your home with care and leave it as clean as we found it, sometimes cleaner.
You’ll get clear explanations and multiple repair or replacement options, so you stay in control. We’re here to help you make informed decisions, not to upsell or pressure you into services you don’t need.
We Back Our Work with Real Guarantees
You deserve to know what happens after the job is done. At R&L, we stand behind our work and protect your comfort long after we complete the service.
- Service or Repair Money-Back Guarantee
- 2 Year - 100% Money Back Guarantee
We are so confident in the skill and knowledge of R&L’s technicians (and the processes we have put in place) that we back every repair or service we do with our 100% Money-Back Guarantee. If your system stops working or experiences problems within 30 days of a completed service or repair, we’ll come back during regular business hours to address the problem for FREE. If we can’t fix it to your satisfaction, we’ll give you your Money-Back. No hassles.*
We insist on your 100% complete satisfaction. We guarantee that the equipment we have installed will perform as stated. After analyzing the system, if it does not heat or cool your home to your satisfaction in the first two (2) years, and you have completed all recommended performance upgrades and the system is maintained by our company, we will remove it and return 100% of your investment. You can't lose!*
Why You’ll Never Regret Paying for Quality HVAC Services in Madison Heights MI
Sure, some companies might quote you a lower price, but here’s what you get with R&L that they often leave out:
- A properly licensed and insured company.
- Technicians who train year-round to stay at the top of their field.
- Service vehicles are stocked with the tools and parts to get it done right.
- Solutions designed to last, not just band-aid fixes.
When it comes to your home, cheap fixes can become expensive problems. You deserve service that values your time and earns your trust.
We’re Here for You. Now and in the Future
After your service, we’ll follow up to ensure everything went smoothly. If you’re looking for added convenience, priority scheduling, and long-term savings, our Airflow Comfort Club Membership options are available to help you stay ahead of breakdowns and repairs.
When your home needs us, we’ll be ready. That’s what you can expect from R&L Heating and Cooling.
*Because R&L Heating and Cooling is committed to eco-stewardship, your original system, when removed, would have been recycled and will not be available to be reinstalled.